How can we help?
Documentation and support for Visuvate’s Shopify themes and templates. Find your template below, or send us your question and we’ll reply within two business days.
Templates
A calm, editorial theme for beauty brands that show what's inside.
A bold storefront that gives every product its own stage.
A calm, image-led theme for clothing and everyday goods.
Before you contact us
Check the docs
Most questions are answered in your template’s setup guide or FAQ. Search this site with your browser’s find (Ctrl+F or Cmd+F).
Duplicate before editing code
Always edit a copy of your theme (Online Store > Themes > Duplicate) so you can go back. Code edits are not covered by support.
Tell us your store and show us
Include your store URL, the page where you see the issue and a screenshot or short video. It saves a round of questions.
Still stuck?
Send us your question with your store URL and a screenshot. You get an email confirmation right away and a reply within two business days, Monday to Friday.