How to get help
Use the support form and choose your template. Include your store URL (for example your-store.myshopify.com), the page where you see the issue, what you expected to happen, and screenshots or a short video if you can.
You get an automatic confirmation by email when the form is sent. We reply within two business days, Monday to Friday.
What support covers
Support covers the theme as it is shipped:
- Questions about settings, sections, blocks and templates
- Bugs in the theme’s code (broken layouts, links or logic), fixed in a theme update
- Help understanding how the theme works with Shopify features such as filters, markets, accounts and checkout
Support does not cover:
- Custom code changes or design customizations
- Setting up or fixing third-party apps (we help when an app’s block doesn’t display as the app describes)
- Help updating a theme whose code you have edited
These services are not included in the price of the theme.
Editing the theme’s code
Our themes are built to be changed from the theme editor without code. If you do edit the code:
- Duplicate your theme first (Online Store > Themes > … > Duplicate) and edit the copy, so you can go back.
- Keep a note of what you changed, because theme updates don’t carry code edits over.
- For larger changes, consider hiring a Shopify Partner: shopify.com/partners/directory.
Custom tutorials for code changes are not offered.